Welcome to our frequently asked questions page. We hope that you will find the answer to your query here but if not, please get in contact with our friendly customer services team here and someone will get back to you as soon as possible.
Yes we offer free Royal Mail second class delivery, there is an option to upgrade and pay for Royal Mail first class delivery, NuMe delivers for FREE anywhere in the UK. How’s that for great service?
Yes, good news, we ship internationally using Royal Mail and Parcel Force. If you place your order weekdays Monday to Friday before 12.00pm UK time, we post same day and usually an order takes between 5 and 14 days. Our international shipping costs £12 and anything outside of Europe costs £14. Everything is tracked for your peace of mind.
From time to time, we do provide our customers with excellent special offers, such as buy one, get one half price, buy four for the price of three, discounts and other exciting promotions. To be the first to know, subscribe here and we’ll send you information as soon as our promotions go live.
Rest assured, all of your information is encrypted and only shared between the payment page and your provider. We use PayPal and Stripe, both are very secure and we never hold your details on file. Your payment is safe with NuMe.
We deliver to all countries inside the EU and most countries internationally. If you want to know if we ship to your country, you can contact us here and we’ll let you know. Delivery takes between 5 and 14 days and all parcels are sent fully tracked, either through Royal Mail or Parcel Force.
For now, no, we don’t accept visitors to our offices and warehouse. As well as not having the facility to organise collections, we are also Covid-safe so currently, we only send out orders. The good news is that we post same-day for all orders received before midday – so start shopping here.
Yes, all of our supplements meet stringent safety standards and are manufactured in premium quality factories that are UK certified, hygienic and kept to meticulous standards too. As long as you always follow the recommended daily dose and speak to your doctor before taking a supplement, you are safe to use NuMe products.
We have a broad range of vitamins, minerals, “superfoods”, amino-acid rich supplements, weight-loss products, workout products and more. Why not browse our website and read up on our different products to find what could work for your needs? Or, ask your homeopath or doctor what they recommend? Used properly and in conjunction with a healthy lifestyle, supplements can quite literally change your life!
This depends very much on your lifestyle, age, weight, sex and requirements but they don’t work overnight! Supplements have a cumulative effect, you should expect to feel or see a difference in a few months – to keep up the results, you should continue taking supplements. When you stop, your body or mind will slowly revert back to before you started.
No, always follow the guidelines on the NuMe pack and take advice from your doctor/homeopath. Overdosing can have risks attached.
If your order has exceeded the delivery time frame (usually up to three days UK, 5 to 14 days for international delivery) and you’ve tracked your order but cannot see any movement, please first check with your local postal delivery office. If the parcel cannot be located, please get in touch with us here and supply us with your order number, delivery address and contact details. We will take it from there and get back to you within 24 hours.
Unfortunately not. We take all orders quickly and easily through our website. This makes payment faster and is far more secure.
We endeavour to supply as much information as possible within our pages so we hope that all of our information gives you as much as you need to know. If it’s medically related, we suggest you speak to your doctor, especially if it’s related to taking other medication or having a medical condition. Our advice is to always speak to your medical practitioner, a doctor or nurse (or similar) before taking any supplements, including vitamins.
As soon as you’ve placed your NuMe order, you’ll get an email confirmation. If you don’t get one, do check your junk folder. If you don’t receive anything within a few hours, please email us here with your time of purchase, email address and any other information and we’ll check everything for you. For ease, we suggest you create an account with us before you place an order, this means you can access all of your orders in one click!